Refund policy

Return and Refund Policy

At Foxglove Forest Farm, we value your satisfaction and aim to provide high-quality products. If for any reason you’re not completely happy with your purchase, please review our Return and Refund Policy below.

Return Eligibility

  • Time Frame: You may request a return or refund within 30 days of receiving your order.
  • Condition: To be eligible, items must be unused, in the same condition that you received them, and in original packaging.
  • Non-Returnable Items: Certain items such as perishable goods, custom-made products, or items on sale are non-returnable.

How to Initiate a Return

  1. Contact Us: Email us at michelle@foxgloveforestfarm.com or call +1 503-320-8129 to start your return. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once approved, we will provide a return shipping address and instructions.
  3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the item was defective or sent in error. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

Refund Process

  • Inspection: Once we receive and inspect the returned item(s), we will notify you via email regarding the approval or rejection of your refund.
  • Approved Refunds: If approved, refunds will be processed to the original payment method within 5-10 business days.
  • Partial Refunds: In certain situations, partial refunds may be granted (e.g., for items not in original condition or damaged by the customer).

Exchanges

We replace items if they are defective or damaged. To request an exchange, please contact us within 30 days of receiving your order.

Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please:

  1. Check with Your Bank: Some banks take time to process refund transactions.
  2. Contact Your Credit Card Company: Processing delays are common with credit cards.
  3. Contact Us: If you’ve done both and still have not received your refund, please reach out for further assistance.